Thank you for shopping at elmntdesign.com! We know that you have the choice to shop elsewhere and appreciate your business! elements children's and baby boutique wants to make sure you have a fun, safe and secure shopping experience when shopping online.

Privacy & Security:
We are committed to honoring your privacy. AT NO TIME will we sell or distribute any of your personal information, including your email address, to any third party. We never store your private information on our website. Please review our customer service information below. If you still have questions or would like to place an order by phone, please feel free to call us at 860.301.3825 between 9:00 AM and 5:00 PM (EST).

Payment Options:
You can shop online at www.elmntdesign.com with confidence. We offer Google Checkout and also accept Visa and MasterCard and also offer a safe and convenient PayPal option which allows you to use any of your credit cards, a debit card or your bank account card for transactions, a PayPal account is not required to use this option. 

Price Match Guarantee:
We will match product prices including shipping with any other authorized online retailer.

Delivery Time:
Delivery times vary but most products as noted ship within 3-5 business days. Our made-to-order products are constructed and painted when your order is placed. Please allow 2-8 weeks for completion and 3-7 days for shipping. We make every effort to expedite your order, however at times the shipping schedules may vary and can exceed 8 weeks.

Freight Services:
If a specialized freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are typically scheduled within a four-hour window. Please note that delivery does not typically include having the merchandise brought into your home, upstairs, unpacked or assembled. If you desire inside delivery and set up you may arrange for White Glove Service through most carriers. This service typically includes package removal, merchandise brought into your home, placed in the spot you prefer, and assembled. There may be an additional charge for White Glove Service, depending on the product. Most freight carriers offer this service and each company’s policies vary. Please notify us in advance if you prefer White Glove Service and we will provide a quote and arrange for it in advance.

Freight Delivery Time:
In most cases, you will be notified by the freight carrier directly when your order is ready to be shipped. Once your furniture is picked up from the manufacture, shipping generally runs 7-10 business days. The carrier will be instructed to call you ahead of time to set up a delivery time for residential deliveries. If you have not heard from the freight company within 10 days after pick up, please notify elements and we will contact the company for your tracking number and provide you with their number for a delivery appointment.

Freight Receipt & Damages:
You must be present to receive, inspect and sign for your delivery. In case of shipping damage, we strongly urge you to inspect both the box and the merchandise immediately upon receipt. Please make note of any minor or major damage on the bill of lading before signing and in the driver’s presence. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again, note any damage on the bill of lading before you sign. Please retain the original packaging. Please notify the freight company and elements of the damage immediately. It is your responsibility to submit the claim to the shipping company to receive compensation. You are still responsible for the payment of all merchandise in the event of shipping damage. elements cannot refund shipping or freight charges.

Freight Payment:
In most cases your freight and delivery charges will be prepaid before it ships. When an item is shipped freight collect, the carrier will collect shipping and handling charges from you at the time of delivery. We will not apply these costs to your order. The carrier will call you to schedule a delivery time and provide you with the actual shipping costs.

Shipping:
Introductory offer – Free shipping on orders over $100*

Total Merchandise Please Add
Up to $15 $4.95
$15.01 to $25.00 $5.95
$25.01 to $45.00 $8.95
$45.01 to $65.00 $10.95
$65.01 to $99.99 $13.95

*Free shipping in the 48 continental states. Items that have freight charges like Rugs, Cribs, Beds, etc. require additional charge.

We can ship orders through our web site to Canada. If you live outside of North America, please call us during business hours to place your order. International shipping starts at $35.95. Some items do not qualify for International shipping. We reserve the right to cancel an International order if we feel the payment is not legitimate.

We ship merchandise via UPS, USPS, FedEx and by specialized furniture carriers. Many factors determine which option is used to ship your purchase, including weight and dimensions of the product. Most orders are shipped directly from the manufacture or artist to your residence or business. Please note that we are unable to deliver to P.O. boxes.

Returns & Exchanges:
Non-furniture & Non-custom designed purchases:
If you are unsatisfied with your purchase for any reason, we are happy to exchange or refund it within 10 business days of receiving your order. All returns must be authorized. You may reach us by email at: elaine.elements@gmail.com. All returns must be in new condition with the manufacture’s tag attached for full credit. If elements is not notified of your return/replacement within 10 business days, or if your item has been returned used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, we will either issue a refund for the price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are no returns, exchanges or credit after 10 days from receiving your order. Shipping costs cannot be refunded. All shipping charges are the customer’s responsibility. If you received free shipping with your purchase, the cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.

Furniture and Custom Designed Orders:
Please note: Custom made and personalized items are not returnable and cannot be cancelled. All sales on furniture and custom designed orders are final. Many of our products are designed at the time the order is placed. We ask that you please make your selection very carefully. Fabric, hand painted furniture and accessories cannot be returned, whether personalized or not. Also, sale merchandise cannot be returned regardless of the manufacturer and their normal returns policies.

Refunds for Drop Ship Items:
All drop ship items must be returned to the manufacturer at the buyer’s expense within 10 days and will be subject to a 10-25% re-stocking fee based on the manufacture. Drop ship items are items that are shipped directly from the manufacture to the customer.

Returns & Exchanges on items that are Lost, Delayed or Damaged:
elements is not responsible for lost, delayed or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. All packages sent via UPS or FedEx are traceable. Items sent via US Postal Service are not traceable and are not insured unless you request those services.

Shipment Refusal:
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fees associated with the delivery.

Sales Tax:
Sales tax applies to all orders placed in the state of Connecticut. All other states will not be charged sales tax.